This is not a site for personal disclosure of mental health distress, suicidal thoughts or behaviours. If you are in crisis, please call 911 or go to your nearest emergency department for assistance.

FAQs

Be There FAQ

  • Where can I find Be There?

    Head to www.BeThere.org for the English resource.
  • What is Be There?
    Be There is a game-changing resource for youth mental health. It’s an educational digital platform on how to be there for someone struggling with their mental health. It uses language that resonates with young people to outline a framework that we call The 5 Golden Rules. Be There also includes videos of pairs of young people with true stories and relatable examples of how the Golden Rules apply to real life.
  • Why is it important?
    Of 1,200 young people surveyed across Canada, 83% said they’ve supported a friend struggling with their mental health but only 39% of them felt they were adequately prepared to offer the support that was needed.
    Young people struggling with their mental health are encouraged to reach out and ask for help, but too often their friends and families don’t know how to respond. Stigma around mental health persists due to a lack of education but the information and resources out there are fragmented and full of impersonal clinical jargon. Just talking about mental health isn’t enough; we need the knowledge, skills and confidence to step up and be there for one another.
    Whether we have 5 minutes or 5 hours, it’s our responsibility to educate ourselves to recognize when someone is struggling and know how to be there when our loved ones need us most.
     
  • Is it in French?
    From the inception of Be There, Jack.org has been committed to creating a fully bilingual resource. We had every intention to launch Étre là on May 6th.  We pushed hard and it was a game-time decision but we weren't satisfied with it. In everything we do at Jack.org, we expect the best and the translation of content to French content didn’t quite get there for May 6th.  So, we decided to hold off until we can have the language looked over and edited to reflect the same quality as Be There. Please stay tuned. We're working hard to get the most engaging and comprehensive tool to support people in your life when struggling with their mental health into your hands, in French, shortly!
  • What does it say?
    When it comes to mental health, we all have good days and bad days. And on our bad days we just need some extra support. We need someone to be there. For the person offering support, it’s natural to want to give advice and try to fix the things but that’s not usually what’s helpful. What is helpful is just being there; showing you care about them, listening to them etc. 

    Be There explains that you’ll know if someone is struggling if you see changes in their thoughts, feelings and behaviours that are intense, long-lasting and having a negative impact on their day to day life. If someone you know is struggling, there are 5 Golden Rules that you can follow to be there for them. They are Say What You See, Show You Care, Hear Them Out, Know Your Role, and then Connect to Help. 

    You can use one or more of these rules in whatever way makes sense. Be There can teach you how to use them in everyday situations.
  • What does Be There look like?
    Everyone learns differently so Be There delivers information in a variety of formats through an online platform. In addition to great written material, Be There will include two types of videos: tutorials and stories. Each section of the website begins with a short, one-minute tutorial summarizing the contents of the page. Each of the five Be There Golden Rules also includes two or three real, unscripted stories that show how young people are putting Be There to work. These stories, featuring pairs of friends, siblings and colleagues, do more than just illustrate the application of the Golden Rules; they inspire and empower the viewer who sees young people, perhaps not so unlike themselves, sharing how they learned to be there for one another in real life situations.
  • Who made it?
    The need for Be There was surfaced by Jack.org’s network of young leaders across the country. It was then developed by Jack.org in consultation with 1,400 young people across Canada. It was created by Jack.org in collaboration with our digital design partner AKA New Media, videographers Viktor Radics and Kyle Topping and the production team at Unreasonable Studios.
  • How is Be There funded?
    Funding from the Ontario government, private foundations and individual donations made it possible to design and develop a top-of-the-line digital platform including professionally produced videos and imagery. Jack.org’s holiday appeal in 2017 raised over $100,000 to support extensive awareness and education to young people across Canada to maximize awareness and uptake. Special thanks to the Ontario Ministry of Training, Colleges and Universities, the TR Meighen Family Foundation, The Newlands Family Foundation, ASH Foundation, Szocs Foundation and Tompkins Family for their contributions towards developing this game-changing resource for mental health, and helping to ensure that every young person in Canada knows about it. 
  • How do you know it works?
    Be There answers questions young people identified as knowledge gaps and barriers to supporting someone they recognize is struggling with their mental health. A survey of 1,200 students across Canada, and feedback from hundreds of Jack Talks showed us the need for this type of resource and, now that it exists, we’ve developed a monitoring and evaluation plan to assess how well Be There is meeting that need.

    Be There’s evaluation framework is informed by an intervention mapping approach, to help ensure Be There’s design and implementation matches our expected outcomes. It also ensures that the intervention is evidence based by linking program activities and structures to relevant, appropriate theories that can explain and guide change efforts.

    Be There is grounded in Social Cognitive Theory which explains how we learn new behaviours by observing other people. If we considered ourselves similar to someone we’re observing, we can gain confidence by seeing their success. Be There’s evaluation plan includes a survey to assess users’ knowledge, confidence and satisfaction with the resource and focus groups to determine whether Be There is applicable to real life situations and how Be There can be improved. 
  • Is it sensitive to different cultures/populations?
    Just like there are many different cultures and languages, there are many different understandings of mental health and mental illness. Be There teaches users to acknowledge different perspectives but not to shy away from reaching out, even if you don’t share the same beliefs, culture or language. Listen to how someone is feeling and what they’re experiencing and be open to different ways of moving forward. Explore how their community can help support them and help them to find services where they’re comfortable being themselves.

    Be There does not dictate what resources or course of treatment someone should pursue. Instead, Golden Rule #5 “Connect to Help” encourages the user to research options and find ways to practically support whatever option their friend choses. 

    As well, in everything Jack.org does, we strive to have people of all different backgrounds, cultures, religions, sexual orientation etc represented. As Be There continues to evolve, we will add to the people represented throughout the site and continue to strive for representation of all of Canada’s diverse population. 
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